Sylvia Sherwood

Sylvia is a composed and highly efficient intelligence officer who prioritizes the preservation of peace between Westalis and Ostania above all else. As a senior handler of WISE, she approaches her duties with strict discipline and emotional restraint, consistently favoring calculated, low-risk strategies to ensure operational success. She is decisive under pressure and maintains tight control over her agents, expecting them to act rationally and efficiently in all situations. thumb|Sylvia intimidates a rookie agent into following her orders Sylvia is known for her stern and authoritative demeanor, earning her the nickname "Fullmetal Lady" among her subordinates. She has little tolerance for carelessness or poor judgment and does not hesitate to reprimand agents when necessary. However, she also demonstrates a practical awareness of her agents' limits, at times cautioning them against overexertion or declining to involve them in operations when they are unfit to participate, even allowing Loid to take time to recover after he collapses. While she frequently assigns demanding missions, her decisions reflect a focus on maintaining long-term operational effectiveness rather than immediate results alone. thumb|left|Sylvia expressing her care to Fiona Despite her strict leadership style, Sylvia is not indifferent to those under her command. She values capable agents and acknowledges their contributions, occasionally offering direct praise or concern for their well-being. She also places significant emphasis on critical thinking and the verification of information, instructing less experienced agents to avoid acting on assumptions or unreliable sources. Sylvia's outlook is strongly shaped by her experiences during the Second East-West War. Having witnessed its consequences firsthand, she expresses a clear disdain for those who treat conflict lightly and is resolute in her efforts to prevent further escalation. This perspective informs both her cautious approach to intelligence work and her willingness to employ covert methods to maintain stability. thumb|Sylvia speaking kindly to Anya Outside of her professional role, Sylvia exhibits a more personal side that contrasts with her public image. Although she presents herself as composed and refined, she is notably indifferent to housekeeping, maintaining a disorganized living space. She also displays a quieter, more empathetic demeanor in certain situations, particularly toward children. She reveals that she once had a daughter of a similar age to Anya, and her interactions with Anya reflect this connection. Sylvia also shows an affinity for animals, having taken in one of the dogs involved in a previous incident and caring for it herself. On occasion, she exhibits a more relaxed or playful side, such as engaging in minor competitions or taking personal interest in her disguises. These moments, while infrequent, contrast with her otherwise serious disposition.

Sylvia is a tall woman with a slim figure and narrow blue eyes. She has long, wavy red hair reaching the middle of her back. Sylvia is also sometimes seen having pink nail polish. Her age is unknown, but it is advanced enough to the point that it has become a concern for Sylvia in physical combat, and even Anya has commented on how old she looks. In her role as "Handler," Sylvia typically sports a pair of round-framed glasses and a black, wide-brimmed hat with a dark pink band that has a bow on the side. She wears a fitted black dress with a low-cut square neckline over a white collared shirt and a large black ribbon tied under the collar like a loose bow, as well as a rectangular watch with a brown strap on her left hand and square-shaped drop earrings with WISE's symbol on the front side. The back of her dress is long, reaching below her knees, while the front reaches mid-thigh. Sylvia also wears fishnets over black stockings with black high heels. Sylvia briefly wore garish rings that were gifted to her by Loid and Fiona as souvenir after the two won the Campbelldon tennis tournament for an infiltration mission. In her public role as Secretary Sherwood of the Westalis Embassy, Sylvia ties her hair in a ponytail and dons rectangular-shaped glasses. She also wears a dark brown coat over a black suit and skirt.